PowerAudio has a very clear and straightforward refund policy for our online store.
We will refund your purchase in any of the following situations:
If you don’t receive the correct item that you placed order for on our store
If the item you received isn’t the same as described on our store
If the item gets damaged during shipment and communicated to
our support team (firstname.lastname@example.org) with order# and evidence within 24 hours of receiving shipment.
If the item you received is a different size than the one you placed order for.
However, we will not be refunding any items which are:
Bought through sale
Placed as special order
Or as gifts to be shipped to someone else.
Or order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.
Please read the following to understand our Refund and Return Policy
Contact us email@example.com to request for the return authorization.
RETURNED ITEMS MUST BE FOLDED NEATLY AND RETURNED INSIDE THE PLASTIC BAG IT CAME IN. ITEMS RECEIVED IN POOR CONDITION WILL BE REFUSED AND RETURNED TO YOU.
Our return policy lasts 14 days. So you have 14 days from the day you received your order till you can get it back in the mail and email us the tracking number. If more than 14 days have gone by since the time you received your purchase, unfortunately, we cannot accept your return.
To be eligible for a return, your item must be unused, and free from dirt, dust, hair or any fragrances, and in the same plastic bag and same exact condition that you received it in.
If your return passes our inspection, you may receive store credit, or a refund. Please include a note with your return stating your order number, the reason for the return, and please let us know what you would like in return.
*Please give us heads up after you send your return by emailing firstname.lastname@example.org
If possible, please provide a tracking number.
*If non-returnable items are returned without authorization from our customer service, they will be returned to the customer immediately and the customer will be notified.
*Restocking fee will be attached in the mail.
REFUNDS / STORE CREDITS
If you are eligible for refund or once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order. For any international orders that received free shipping and is returned, the shipping cost will be deducted from your refund.
Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Any item with a marked down 40% or more from the original is to be considered a final SALE ITEM. Unfortunately, there are no returns allowed for any of these sale items. All sale items discounted 40% or more are final sale, no refunds,or credits of any kind. If these final sale items are returned without authorization from our customer service, the item(s) will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to any unauthorized returns.